Policy
Order policy
- Payment is completed after checkout.
- Tracking is emailed to you when your order ships.
- Full refund if we can't ship your order, or if you change your mind before it ships — just email us.
- Payment is completed after checkout. Put your order ID in the payment note.
- Contact: Contact support — we reply within 1 business day.
About Winter Nook
Winter Nook is an online gift shop. Items ship directly from our supplier partners. Our support team answers every email. Product photos are representative.
Delivery & Shipping
- U.S. addresses only. No additional shipping charge. Tracking is emailed when it ships.
Returns
- Return unused items in original packaging within 30 days of delivery — email us first for instructions.
- Arrived damaged or faulty? Email a photo and we'll replace or refund it.
- Refunds are sent back to your original payment method.
Privacy
We only use your name, email, phone and address to fulfil your order and contact you about it. We don't sell or share your details, except with the shipper so your package can be delivered. Ask us any time to delete your details.
When you place an order, your order details are processed by our order form services, Web3Forms and FormSubmit, which deliver them to us by email. Payments are processed by Cash App and PayPal (including Venmo) under their own privacy policies; we never see your card details.
Terms
By placing an order you agree to pay the listed price. Prices are in U.S. dollars. Heated and electric items are comfort products, not medical devices; follow the included instructions. If something goes wrong, email us and we'll make it right under the policies on this page.
Contact
Contact support — replies within 1 business day.